If you don't understand, you are the other 10%
A former colleague of mine had a twist on the Pareto Principle (otherwise known as the 80/20 rule) which he called the "ten percenters". In the IT world, I have found this (henceforth to be referenced as the TASH Principle) to be somewhat true, that 90% of your time is spent placating the most vocal 10% of the end user population. The inverse to this is that work done the other 10% of the time to service the other 90% of the population will account for 100% of your progress towards any organizational recognition if effort. This 10% of the end user population is the same group that causes people in help desk or desktop support IT jobs to go slowly insane.
Comments
I spend 10% of my time trying to figure out how I actually spent the other 90%.
BTW-- I killed the last guy that used the word henceforth...consider yourself warned.
Posted by: Gobble Gobble | July 8, 2008 03:17 PM