« December 2015 | Main

March 29, 2016

iPhone MVNO MMS issues - Ting

I love Ting as a cellular provider.  Overall their service is great, but the only issue I have (other than T-Mobile's low level of service in my town), is that every time I update the iOS on my iPhone, MMS messaging stops working.  SMS works fine, but the MMS stuff (pictures, video, etc) requires specific settings.
 
 
I just updated my iPhone yesterday and boom, it drops the configuration.  I'll list the instructions, just for my own gratification, this is just a copy and paste from the Ting link above:
 

The following steps will help you get your GSM device up and running with Ting.

NOTE:  Currently Wi-Fi calling and visual voicemail are not available for iOS devices on our GSM network.

1. Reset APN to Default

  1. Go to Settings
  2. Tap Cellular
  3. Tap Cellular Data Network (if this setting isn't visible then the phone is not unlocked the previous carrier needs to be contacted to unlock the device)
  4. Scroll down to Reset Settings and tap

2. Add Ting Data & MMS APN Settings

Note: After upgrading to iOS 9, you will need to re-enter the MMS APN settings for your iPhone. For more information, click HERE

  1. Go to Settings.
  2. Make sure that Wi-Fi is disabled.
  3. Tap Cellular.
  4. Make sure that 3G Data is enabled.
  5. Tap Cellular Data Network. If you don't see this setting, then the phone is not unlocked and you need to get in touch with your previous carrier.
  6. Under CELLULAR DATA:
    • Tap the APN field
    • Enter wholesale
    • Leave the Username and Password blank
  7. Under LTE SETUP (OPTIONAL):
    • Tap the APN field
    • Enter wholesale
    • Leave Username and Password blank
  8. Under MMS:
  9. Under PERSONAL HOTSPOT (Note: this field does not appear in newer versions of iOS, so if you do not see it, skip this step):
    • Tap the APN field
    • Enter wholesale
  10. Tap the back icon on the top left of the screen until you're back on the main Settings screen in order to save the APN settings.
  11. Press the Home button to exit to the main screen.
  12. Restart your device and wait for it to find the Ting network--this may take a minute or so
  13. Check that you're able to browse the Internet in Safari and that you can send a picture/video/group message.

 

MMS Messaging Support

Picture, video and group messaging (or mms messaging) will all work on iOS devices on the GSM network, however it will be limited in the following ways:

  • Picture, video and group messaging cannot be enabled or disabled through the control panel. It is enabled by default.
  • MMS or group messaging settings may not show up on your device and can't be updated or changed.
  • Group MMS messages may be received as SMS messages.
  • Group messages sent to both Android and iOS devices will show up on as individual messages for all recipients and responses will come back in separate message threads.